Refund policy

Return and Refund Policy

At BlinkBy.in, we want you to have a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, this Return and Refund Policy outlines the conditions under which returns, refunds, and exchanges may be processed.

1. Return Eligibility Criteria

To be eligible for a return, the following conditions must be met:

  • The return request must be made within 24 hours of receiving the product.

  • The item must be unused, in its original condition, and in the original packaging.

  • All tags, accessories, manuals, and packaging materials must be intact.

  • A valid proof of purchase or order confirmation must be provided.

Items that do not meet these criteria may not be eligible for return or refund.

2. Return Timeframe

Customers must initiate a return request within 24 hours from the date the order is delivered. Requests made after this period may not be accepted.

To start a return request, please contact us at:

Email: support.blinkby@gmail.com

Please include your order number, product details, and reason for return in your request.

3. Refund Process and Timing

Once we receive and inspect the returned item, we will notify you of the status of your refund.

If the return is approved:

  • The refund will be processed using the original payment method where possible.

  • Refunds may take up to 1-2 days to reflect in your account depending on your payment provider or bank.

If the return does not meet the eligibility criteria, we may decline the refund request.

4. Exchange Options

If you receive a product that is damaged, defective, or incorrect, we may offer an exchange instead of a refund where applicable.

To request an exchange, please contact us within 24 hours of receiving the item and provide clear photos of the product and packaging.

5. Damaged or Defective Products

If your item arrives damaged, defective, or incorrect, please notify us immediately by contacting:

Email: support.blinkby@gmail.com

Please include:

  • Your order number

  • Photos or videos showing the issue

  • A brief description of the problem

After verification, we will arrange a replacement, exchange, or refund depending on the situation.

6. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or product-specific reasons. These may include:

  • Personal care items once opened

  • Products marked as final sale

  • Items damaged due to misuse or improper handling

  • Gift cards or promotional items (if applicable)

7. Return Shipping Costs

Return shipping costs may be handled in one of the following ways:

  • If the return is due to a defective, damaged, or incorrect item, BlinkBy.in will cover the return shipping costs.

  • If the return is requested for personal reasons (e.g., change of mind), the customer may be responsible for the return shipping cost.

Shipping charges from the original order are generally non-refundable, unless the return is due to an error on our part.

8. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us at:

Store Name: BlinkBy.in
Email: support.blinkby@gmail.com

Our team is always happy to assist you and ensure that your shopping experience with BlinkBy.in remains smooth, reliable, and enjoyable.